Answer:
The company spent $8,000 on prevention costs.
Explanation:
a) Data and Analysis:
Quality Costs incurred in the last month:
Evaluating finished product $113,000
Quality Management training $8,000
Responding to customer complaints $4,000
Repairing finished product $19,000
Developing Voice of Customer Surveys $11,000
b) The only prevention costs incurred was the $8,000 spent on Quality Management training. Other costs incurred were for detection and correction of quality problems.
