Answer:
The correct answer is a) scenarios
Explanation:
"One way to build and maintain staff skills is to develop incident-handling scenarios and have the team members discuss how they would handle them"
The best way to start an improving of an incident is to develop "incident-handling scenarios", where the employs can handle and talk about a possible situation that may affect the internal work environment. When it is applied, it will traduce to growing, management, and indirectly profits.
